Terms & Conditions

1. Service Agreement

By booking with Speedy Van, you enter into a contract for removal and transportation services. These terms govern the provision of our man and van services throughout the UK. We are committed to providing professional, reliable, and fully insured moving solutions.

2. Booking and Quotes

All quotes are valid for 7 days from the date of issue. Prices are fixed and transparent with no hidden fees.

• Final costs confirmed upon booking
• Includes driver, van, fuel, and basic insurance
• Additional services charged separately as agreed

3. Cancellation Policy

4. Customer Responsibilities

To ensure smooth service delivery, you must:

• Ensure adequate parking access at collection and delivery addresses
• Provide accurate item details (dimensions, weight, quantity)
• Declare special requirements (stairs, narrow doorways, restricted access)
• Declare valuable or fragile items in advance
• Secure parking permits if required

5. Insurance and Liability

6. Payment Terms

Payment required upon booking confirmation via our secure online platform.

• All major credit/debit cards accepted via Stripe
• Card details encrypted and not stored on our servers
• Business invoicing available upon request with approved credit terms

7. Service Delays

While we strive for punctuality, delays may occur due to traffic, weather, or unforeseen circumstances. We will notify you promptly of any significant delays. We are not liable for consequential damages resulting from delays beyond our reasonable control.

8. Prohibited Items

For safety and legal reasons, we cannot transport:

9. Data Protection

We process your personal data in accordance with UK GDPR and our Privacy Policy. Your information is used solely for service delivery, customer support, and legal compliance. We do not sell or share your data with third parties except as required for service delivery (e.g., payment processing).

10. Dispute Resolution

Any disputes should first be addressed through our customer support team. If unresolved, matters may be escalated to mediation or arbitration under Scottish law. These terms are governed by the laws of Scotland, and parties submit to the exclusive jurisdiction of Scottish courts.