Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information in compliance with UK GDPR.
SPEEDY VAN REMOVALS LTD
Company No. SC865658 · Registered in Scotland
📍 Office 2.18 1 Barrack St, Hamilton ML3 0HS, United Kingdom
📧 support@speedy-van.co.uk | 📞 01202 129746
Our Commitment to Your Privacy
At Speedy Van, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you use our services.
🔒 We comply with UK GDPR (General Data Protection Regulation) and Data Protection Act 2018, ensuring your data rights are fully protected.
1. Information We Collect
We only collect information necessary to provide our services:
Personal Information
- Name and contact details (email, phone number)
- Pickup and delivery addresses
- Booking details and service preferences
Payment Information
- Secure Processing: All payments processed via Stripe
- No Storage: We do NOT store your card details
- PCI Compliant: Bank-grade encryption for all transactions
Technical Information
- IP address and browser type (for security)
- Device information and operating system
- Usage data to improve our website and services
2. How We Use Your Data
Your data is used solely for legitimate business purposes:
- Service Delivery: Processing bookings, scheduling drivers, and coordinating removals
- Communication: Sending booking confirmations, updates, and support responses
- Payment Processing: Secure transaction handling via Stripe
- Legal Compliance: Meeting regulatory and tax obligations
- Service Improvement: Analyzing usage to enhance customer experience
3. Data Sharing & Third Parties
We do NOT sell or rent your personal data. We only share information with trusted partners when necessary:
Stripe - Secure payment processing (PCI DSS compliant)
Assigned Drivers - Minimal info needed for service delivery (name, address, phone)
Legal Authorities - Only when required by law
4. Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data transmission
- Secure database storage with access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection best practices
5. Data Retention
We retain your data only as long as necessary:
- • Active Bookings: Until service completion + 30 days
- • Completed Bookings: Up to 7 years (for legal/tax compliance)
- • Marketing Preferences: Until you unsubscribe or request deletion
6. Your Data Rights (UK GDPR)
Under UK GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restriction: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
To exercise any of these rights, contact us at support@speedy-van.co.uk. We'll respond within 30 days.
7. Cookies & Tracking
We use essential cookies to ensure our website functions properly. These include:
- • Session cookies for login and booking flow
- • Security cookies to prevent fraud
- • Preference cookies to remember your settings
You can control cookie preferences in your browser settings.
8. Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
Privacy Questions or Data Requests?
For questions about this privacy policy, to exercise your data rights, or to request full details about how we handle your information, please contact us:
📧 support@speedy-van.co.uk
📞 01202 129746
📍 Data Protection Officer, Office 2.18 1 Barrack St, Hamilton ML3 0HS
Last Updated: December 2025